TERMS AND CONDITIONS

Short-Term Furnished Rental Reservations — CAPSULE CORP

Version dated 05/18/2026

These Terms and Conditions apply to all stay reservations made through the website operated by CAPSULE CORP for a furnished property offered as a short-term rental.

Any reservation implies the prior, express, and full acceptance of these Terms and Conditions, as well as the specific rules of the reserved property, any applicable house rules and, where applicable, the co-ownership or building rules brought to the Guest’s attention before booking or before check-in.

The specific rules applicable to each property shall prevail over these Terms and Conditions where they are more specific, subject to compliance with mandatory legal provisions.

1. Identity of CAPSULE CORP — Contact — Role of the Agency

CAPSULE CORP, a simplified joint-stock company with a sole shareholder registered with the Grenoble Trade and Companies Register under SIREN number 883 553 356, with its registered office located at 7 rue Général Ferrié, 38100 Grenoble, France.

Contact: backoffice@capsulecorpimmo.com — +33 9 79 18 21 09.

Unless expressly stated otherwise, CAPSULE CORP acts as a management agent and intermediary on behalf of the owner, co-owners, landlord, or any person legally entitled to offer the property for rent, hereinafter referred to as the Host.

The accommodation contract is entered into between the Guest and the Host. CAPSULE CORP handles the marketing, operational management of the stay, collection and refund of amounts due, transmission of information, Guest assistance, and handling of any complaints.

The identity of the Host, or at least the statement that CAPSULE CORP acts on behalf of the Host, is provided to the Guest in the reservation information, the booking confirmation, or upon prior written request.

During the stay, CAPSULE CORP remains the Guest’s preferred operational point of contact, without this making CAPSULE CORP the owner or the direct Host of the property in its own name.

CAPSULE CORP is liable for its own faults in the performance of its mandate. The Host remains responsible for the obligations specific to the Host, including making the property available when such availability falls within the Host’s control or decision.

2. Purpose — Nature of the Rental — No Primary Residence

The properties offered are intended exclusively for temporary use, for a personal, family, tourist, or business short-term stay.

The Guest acknowledges that the reserved property does not constitute the Guest’s primary residence and is not intended to be used as the Guest’s domicile. The rental is therefore not subject to the residential lease regime governed by the French Law of July 6, 1989.

At the end of the stay, the Guest agrees to vacate the property without delay, return the keys or access devices in accordance with the instructions provided, and leave the property in a condition consistent with normal use.

Any occupancy beyond the reserved period, without prior written agreement from CAPSULE CORP or the Host, may result in additional charges, without prejudice to any action necessary to obtain the Guest’s departure from the property.

3. Legal Capacity — Occupants — Accuracy of Information

The Guest declares that they are of legal age, have the legal capacity to enter into a contract, and are booking for themselves and/or for the declared occupants.

The Guest agrees to provide accurate and up-to-date information, including identity, contact details, email address, phone number, group composition, number of occupants, reason for the stay where requested, and any supporting document necessary to secure the reservation.

The maximum occupancy stated in the listing, booking summary, or property rules is strictly mandatory.

Any false statement, obvious inconsistency between the Guest’s identity and the payment method, refusal to provide a legitimate supporting document, attempted fraud, over-occupancy, or presence of undeclared persons may result, depending on the seriousness of the breach, in:

• refusal to confirm the reservation;
• refusal of access to the property;
• termination of the stay;
• charging of costs, fees, or damages caused;
• retention of amounts due in accordance with the applicable cancellation policy, subject to mandatory legal provisions.

4. Pre-Contractual Information — Property Description — Amenities

CAPSULE CORP endeavors to provide the Guest, before booking, with clear information on the essential characteristics of the property: general location, capacity, number of beds, main amenities, price, dates, payment terms, cancellation policy, and essential stay rules.

Photographs, descriptions, surface areas, and information relating to amenities are intended to present the property as accurately as possible at the time they are published online.

Minor differences may exist or occur, particularly in the event of replacement of equipment, maintenance, repairs, improvements, decorative changes, or technical constraints, provided that they do not substantially alter the normal use of the property, its occupancy capacity, or the essential characteristics that determined the booking.

If an important amenity becomes unavailable and this is reported before check-in, CAPSULE CORP will inform the Guest as soon as possible and seek a solution proportionate to the actual inconvenience suffered.

Where Internet or Wi-Fi access is provided, it is made available for standard use. Unless specifically agreed in writing, CAPSULE CORP and the Host do not guarantee any minimum speed, uninterrupted stability, or compatibility with intensive professional use. Temporary unavailability or reduced quality due to the service provider, network, outage, or external event shall give rise to compensation only if proven fault is established and if the alleged loss is direct, certain, and justified.

5. Booking Process — Formation of the Contract — Confirmation

The reservation is made online through CAPSULE CORP’s website or any booking tool used by CAPSULE CORP.

Before validating the reservation, the Guest must verify the property, dates, number of occupants, total price, payment terms, cancellation policy, and these Terms and Conditions.

The reservation becomes firm only after:

1. acceptance of these Terms and Conditions;
2. payment of the deposit or amount required at the time of booking;
3. written confirmation of the reservation by email or any durable medium.

CAPSULE CORP may request, before check-in, reasonable supporting documents necessary for the security of the stay: ID document, list of occupants, civil liability or vacation rental insurance certificate, payment verification, anti-fraud verification, or validation of the security deposit.

If the requested documents are not provided within a reasonable period, or in the event of a legitimate suspicion of fraud, CAPSULE CORP may suspend the sending of access instructions, refuse access to the property, or cancel the reservation depending on the circumstances, after informing the Guest where possible.

6. Price — Tourist Tax — Additional Fees

Prices displayed at the time of booking are expressed in euros, including all taxes where VAT is applicable, and correspond to the price stated in the summary before payment.

Unless otherwise stated, the price includes the reserved nights and the services expressly indicated at the time of booking, such as standard end-of-stay cleaning or linen where such services are included.

Tourist tax, where applicable, is due according to local rules. It may be included in the price, added at the time of payment, or requested separately, depending on the terms stated at the time of booking.

Additional fees may be due when they result from a specific request by the Guest or from a breach of the Guest’s obligations. These fees may include, in particular:

• unauthorized early check-in or late check-out;
• exceptional travel or intervention;
• additional cleaning;
• removal of persistent odors from tobacco, vaping, food, or other sources;
• loss, theft, misplacement, or damage to keys, badges, or access devices;
• damage, breakage, disappearance, or replacement of items;
• over-occupancy or presence of undeclared persons;
• unnecessary intervention resulting from misuse or failure to follow instructions;
• justified costs claimed by the building management, neighbors, a service provider, or an authority, where directly attributable to the conduct of the Guest or the occupants.

These fees are charged either according to the price list communicated before arrival or displayed on the website, or at the justified actual cost, where applicable plus reasonable management fees if such fees were previously announced.

7. Payment — Due Dates — Non-Payment

Payment terms are those displayed at the time of booking.

Depending on the property and dates, CAPSULE CORP may require a deposit, partial payment, or full payment at the time of booking.

Where a balance payment is scheduled, the balance must be paid by the due date indicated at the time of booking or in the confirmation email. If no specific due date is indicated, the balance must be paid no later than the day before check-in.

No access to the property will be provided until full payment and any required security deposit have been validated.

In the event of non-payment by the due date, CAPSULE CORP may send a reminder to the Guest. If payment is not regularized within the period indicated in the reminder, CAPSULE CORP and/or the Host may cancel the reservation or refuse access, with the amounts due then determined according to the applicable cancellation policy.

8. Security Deposit — Card Hold — Deductions

A security deposit may be required before check-in. Its amount and terms are indicated at the time of booking, in the listing, in the pre-payment information, or in the instructions sent before arrival.

The deposit may take the form of a card hold, pre-authorization, bank transfer, secure payment, or any other method accepted by CAPSULE CORP.

The security deposit covers, in particular, the financial consequences of breaches attributable to the Guest or the occupants: damage, breakage, theft, disappearance, deterioration of furniture or linen, additional cleaning, persistent odors, lost keys or badges, service provider intervention, travel fees, locksmith fees, replacement of equipment, penalties, or justified costs attributable to the Guest’s conduct.

In the event of a deduction, CAPSULE CORP or the Host will provide the Guest with information explaining the reason for the deduction: photographs, report, invoice, quote, service provider report, or any other relevant supporting document.

The release of the card hold or the return of the deposit occurs within a reasonable period after departure, generally between 7 and 14 days, subject to bank processing times and the time required to inspect the property.

If the deposit amount is insufficient to cover the sums due, the Guest remains liable for the balance.

9. Check-In — Check-Out — Access — Keys

Check-in and check-out times are indicated at the time of booking or in the instructions sent before arrival.

Access is provided according to the protocol selected for the property: lockbox, smart lock, in-person key handover, code, badge, app, or any other access method.

The Guest must strictly comply with the times, access instructions, and check-out instructions.

Any unauthorized late check-out or occupancy preventing service providers from intervening, the property from being cleaned, or the next guest from checking in may result in the charging of actually incurred costs, including intervention, waiting time, travel, postponed cleaning, compensation owed to the next guest, or an additional night if the late occupancy makes the property unavailable.

In the event of loss, theft, misplacement, or damage to keys, badges, or access devices, the Guest shall bear the costs of replacement, travel, and, if necessary, locksmith services.

Duplication of keys or access devices is strictly prohibited. Any unauthorized duplication may result in the charging of replacement costs for the relevant locking systems and any action required to preserve the security of the property.

10. No Right of Withdrawal

Due to the nature of the reserved service, namely an accommodation service other than residential accommodation, to be provided on a specific date or during a specific period, the Guest does not benefit from the 14-day right of withdrawal.

The applicable cancellation conditions are therefore those stated at the time of booking and in these Terms and Conditions.

11. Cancellation by the Guest — Modification — No-Show

The applicable cancellation policy is the one stated at the time of booking.

If no specific policy is stated at the time of booking, the following policy applies:

• cancellation up to 30 days before arrival: full refund of amounts paid for the stay, excluding any administrative or technical fees expressly indicated before payment;
• cancellation between 30 days and 7 days before arrival: 50% of the stay price remains due;
• cancellation less than 7 days before arrival or no-show: 100% of the stay price remains due.

Tourist tax collected separately and unused optional services may be refunded where they were not due or incurred.

Any request to modify dates, number of occupants, options, duration, or property is subject to availability and the written agreement of CAPSULE CORP or the Host. It may result in a price adjustment.

Without written agreement, the initial reservation remains applicable.

12. Cancellation or Unavailability of the Property Not Attributable to the Guest

CAPSULE CORP and/or the Host may be required to cancel or modify a reservation when the property becomes unavailable or unfit for accommodation for a legitimate, real, and serious reason, including: accident, water damage, fire, critical breakdown, danger to persons, material impossibility of access, administrative order, decision by an authority, safety issue, major operational impossibility, or any event preventing the normal performance of the stay.

In such a case, CAPSULE CORP will inform the Guest as soon as possible once it becomes aware that the stay cannot be performed normally.

Where possible, CAPSULE CORP may offer the Guest an available alternative solution, within its own portfolio or through a third party, without any obligation to guarantee perfect equivalence or to cover any additional cost not accepted in writing.

The Guest remains free to accept or refuse the proposed solution.

If no alternative solution is accepted or available, the amounts collected for the nights not provided will be refunded:

• in full if the cancellation occurs before the start of the stay;
• on a pro rata basis for nights not provided if the cancellation occurs after the start of the stay.

This refund applies to the amounts actually collected for accommodation, cleaning, and options related to the nights not provided.

Additional compensation may only be due under ordinary legal rules if the Guest proves a fault attributable to CAPSULE CORP or the Host, a direct, certain, foreseeable, and justified loss, and a causal link between the alleged fault and the claimed loss.

13. Unavailability Related to the Host or Property Owner

When CAPSULE CORP acts as an agent, it does not hold any ownership right over the property and cannot, materially or legally, compel an owner or rights holder to maintain the effective availability of the property if that person objects, takes back possession of the property, withdraws access devices, terminates the mandate, sells the property, or otherwise makes performance of the stay impossible.

In such a situation, CAPSULE CORP undertakes to:

1. inform the Guest as soon as possible once it becomes aware of a serious impossibility to honor the reservation;
2. refund the amounts collected for the nights not provided;
3. seek, to the extent possible and without any guarantee of result, an available alternative solution;
4. retain any supporting evidence useful to understanding the situation.

CAPSULE CORP may only be required to compensate a rebooking cost, moral damage, or ancillary expenses if a personal fault of CAPSULE CORP is established and if the claimed loss is direct, certain, foreseeable, justified, and proportionate.

14. Complaints Upon Arrival — Apparent Condition — Inventory

The Guest must check the apparent condition of the property upon arrival.

Any apparent issue, including insufficient cleaning, visible damage, missing equipment, obvious malfunction, or apparent non-conformity, must be reported in writing to CAPSULE CORP as soon as possible after accessing the property, ideally within two hours of arrival, with photographs or videos where possible.

Failure to promptly report an apparent issue may be taken into account when assessing the reality, origin, or seriousness of the complaint, without depriving the Guest of their legal rights in the event of a non-apparent defect or proven breach.

The Guest must not wait until the end of the stay to report an issue that could have been handled during the stay.

CAPSULE CORP will endeavor to provide a response proportionate to the reported issue, depending on the nature of the problem, its seriousness, the time, the availability of service providers, and material constraints.

15. Check-Out — Post-Stay Inspection — Additional Cleaning

Upon departure, the Guest must return the property in a condition consistent with normal use and comply with the check-out instructions provided: closing access points, returning keys, handling trash, dishes, reasonable tidying, switching off appliances, and respecting check-out times.

Included cleaning corresponds to standard end-of-stay cleaning. It does not cover abnormal use, excessive dirt, abandoned waste, significant unwashed dishes, major stains, persistent odors, excessive movement of furniture, or restoration required due to non-compliant behavior.

An inspection of the property may be carried out after departure by CAPSULE CORP, the Host, or a service provider. This inspection may result in charges or a deduction from the security deposit when breaches are identified and justified.

16. Guest Obligations — Peaceful Use — Safety

The Guest agrees to use the property peacefully and to respect the neighbors, premises, amenities, common areas, co-ownership or building rules, and applicable regulations.

The following are prohibited unless prior written authorization has been granted:

• parties, events, or gatherings;
• noise disturbances, disorderly conduct, or behavior disturbing the neighborhood;
• commercial, illegal, or undeclared activities;
• subletting, assignment, or making the property available to third parties;
• occupancy by undeclared persons;
• dangerous use of equipment;
• alteration, excessive movement, or damage to furniture;
• smoking or vaping in non-smoking properties;
• use of candles, incense, dangerous devices, or unauthorized equipment where prohibited by the property rules.

Quiet hours indicated in the property rules or stay instructions must be respected. If no specific rule is stated, the Guest must avoid any nuisance between 9:00 p.m. and 8:00 a.m.

The Guest must immediately report any accident, incident, damage, significant malfunction, water damage, lost key, safety issue, or abnormal disturbance.

17. Maximum Occupancy — Visitors — Additional Persons

The maximum occupancy stated at the time of booking is mandatory.

Any person staying overnight in the property must be declared and accepted within the authorized capacity limit.

The presence of visitors may be limited or prohibited depending on the property, building rules, insurance, safety rules, or specific instructions.

Any breach may result, depending on the circumstances, in:

• a request for immediate regularization;
• additional charges per person and per night;
• refusal of access to undeclared persons;
• termination of the stay in the event of a serious breach;
• charging of caused costs or damages.

18. Pets — Tobacco — Odors — Specific Damage

Pets are prohibited unless prior written authorization has been granted and any specific conditions have been accepted before arrival.

Where the property is advertised as non-smoking, smoking or vaping is strictly prohibited, including by windows if it causes odor or disturbance in the property or building.

Any persistent odor from tobacco, vaping, pets, food, or any other source, any burn mark, significant stain, excessive pet hair, damage, or need for specific treatment may result in the charging of additional cleaning, deodorizing, laundry, replacement of items, property downtime, or service provider intervention, based on supporting evidence.

19. Termination of the Stay in the Event of a Serious Breach

In the event of a serious or repeated breach of these Terms and Conditions or the property rules, including party, nuisance, dangerous behavior, illegal activity, over-occupancy, refusal to comply with essential instructions, intentional damage, or serious disturbance of the neighborhood, CAPSULE CORP and/or the Host may terminate the stay as of right.

The Guest may be required to leave the premises immediately. In the event of refusal, CAPSULE CORP and/or the Host may request assistance from the competent authorities and take any necessary action.

Termination of the stay due to the Guest’s fault does not entitle the Guest to a refund of unused nights where such termination is attributable to a serious breach by the Guest or the occupants, subject to the assessment of the competent courts.

Restoration costs, interventions, service providers, operating losses, compensation owed to third parties, or direct and justified damages may be charged to the Guest.

20. Liability — Personal Belongings — Breakdowns — External Disturbances

The Guest is responsible for damage caused by themselves, occupants, visitors, or persons to whom they allow access to the property.

Except in the event of proven fault, CAPSULE CORP and the Host are not liable for theft, loss, or damage to the Guest’s personal belongings, nor for disturbances caused by third parties, neighbors, external works, weather events, network outages, water or electricity cuts, occasional equipment breakdowns, or external events beyond their control.

CAPSULE CORP nevertheless undertakes to handle serious reports within a reasonable time, taking into account the nature of the issue, urgency, time of day, availability of service providers, and material constraints.

Where CAPSULE CORP acts as an agent, its liability may only be incurred in the event of a proven personal fault in the performance of its mission.

No provision of these Terms and Conditions is intended to exclude or limit the mandatory rights of the consumer, nor to exclude liability in the event of gross negligence, willful misconduct, or breach of a mandatory legal obligation.

21. Guest Insurance

The Guest agrees to be covered by civil liability insurance, including where necessary a vacation rental or equivalent coverage for damage that may be caused to the property, third parties, or goods.

An insurance certificate may be requested before check-in.

In the event of damage attributable to the Guest or occupants, CAPSULE CORP and/or the Host may make any declaration or take any action required with the relevant insurer, without waiving the right to request direct reimbursement of amounts due.

22. Force Majeure

Neither party may be held liable for non-performance or delayed performance resulting from a force majeure event within the meaning of the French Civil Code, namely an event beyond the control of the affected party, which could not reasonably have been foreseen at the time the contract was entered into and whose effects could not be avoided by appropriate measures.

Where the impediment is temporary, performance of the affected obligations is suspended for the duration of the impediment, unless the delay justifies termination of the contract.

Where the impediment is definitive or makes the stay impossible, the parties will seek a proportionate solution: postponement, refund of amounts corresponding to services not provided, or another solution accepted in writing.

23. Personal Data — GDPR

The Guest’s personal data is processed by CAPSULE CORP and/or the Host for the following purposes: reservation management, payment, invoicing, communication of arrival instructions, stay assistance, security, fraud prevention, management of the security deposit, complaint and dispute handling, and compliance with accounting, tax, or regulatory obligations.

The data processed may include, in particular: identity, contact details, reservation information, stay composition, supporting documents provided, exchanges, payment information limited to the necessary data, complaint history, and information related to the stay.

Data is retained for a period proportionate to the purposes pursued, then archived where necessary to comply with legal, accounting, or tax obligations, or to defend the rights of CAPSULE CORP or the Host.

The Guest has, under the conditions provided by applicable regulations, rights of access, rectification, objection, erasure, restriction, and portability. These rights may be exercised by contacting CAPSULE CORP at: backoffice@capsulecorpimmo.com.

The Guest may also lodge a complaint with the CNIL.

24. Complaints — Amicable Resolution — Consumer Mediation

Any complaint relating to a reservation, performance of the stay, deduction from the security deposit, cancellation, or any issue related to the property must first be sent in writing to CAPSULE CORP, with any relevant supporting documents, at: backoffice@capsulecorpimmo.com.

CAPSULE CORP will endeavor to respond within a reasonable time after reviewing the available information.

If no satisfactory response is provided, or in the absence of a response within a reasonable time following the written complaint, and if the Guest qualifies as a consumer, the Guest may refer the matter free of charge to the consumer mediator appointed by CAPSULE CORP:

MEDIMMOCONSO
1 Allée du Parc de Mesemena — Bât A — CS 25222
44505 LA BAULE CEDEX
France

Online referral: https://recevabilite-mediations.medimmoconso.fr/

Consumer mediation may only be initiated after a prior written complaint has been submitted by the consumer to CAPSULE CORP.

Use of mediation is optional for the consumer and does not deprive the consumer of the right to bring the matter before the competent courts.

25. Governing Law — Jurisdiction

These Terms and Conditions are governed by French law.

In the event of a dispute, the parties will first seek an amicable solution.

If no amicable solution is reached, and subject to the mandatory rules applicable to consumers, the dispute shall be brought before the territorially competent courts in accordance with ordinary legal rules.

Where the Guest qualifies as a consumer, the Guest may bring proceedings, at their choice, before one of the territorially competent courts under the French Code of Civil Procedure or before the court of the place where the Guest resided at the time the contract was entered into or at the time the harmful event occurred.

No provision of these Terms and Conditions may deprive the consumer Guest of the protective jurisdiction rules legally applicable to them.

26. Evidence — Electronic Communications — Archiving

Electronic communications, reservation confirmations, payment logs, technical logs, messages sent through communication tools, photographs, videos, service provider reports, and reservation histories may be used as evidence, subject to their admissibility and assessment by the competent courts.

The Guest accepts that information relating to the reservation and stay may be retained by CAPSULE CORP in electronic form under the conditions provided by applicable regulations.

27. Severability — Tolerance — Updates to the Terms and Conditions

If any clause of these Terms and Conditions is deemed null, unfair, or unenforceable, the remaining clauses shall remain in full force and effect, unless the invalidated clause constituted an essential element of the contract.

The fact that CAPSULE CORP or the Host does not immediately rely on a breach shall not constitute a waiver of the right to rely on it later.

CAPSULE CORP may update these Terms and Conditions. The Terms and Conditions applicable to a reservation are those accepted by the Guest at the time of booking, unless mandatory legal provisions provide otherwise.

End of Terms and Conditions